Following the COVID-19 pandemic, we made the decision not to reintroduce a formal Patient Participation Group (PPG). We are incredibly grateful to everyone who took part in the group previously and appreciate the time, ideas, and support they gave to the practice.
To ensure we gather more representative feedback, we now use targeted patient surveys. These allow us to hear from a broader range of patients on specific topics or changes we’ve made within the practice.
Surveys are shared either in person or via SMS, and they help us understand what’s working well and where we can improve. We encourage all patients to take part and share their views. We will share the feedback from these surveys with you on our You said we did page
Thank you for helping us continue to improve the care and services we provide.