Access to Records
In accordance with the Data Protection Act 1998 and the Access to Health Records Act 1990, patients may request to see their medical records. Such requests are by appointment only and may be subject to an administration charge. No information will ever be released without your consent unless we are legally obliged to do so.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.
Compliments & Complaints
Helping us to provide you with improved services
Talk to us and we will listen and learn
A comments box is available in reception where you can post all compliments and contacts.
We also have an online function on the Contact Us page for your convenience. If appropriate we will acknowledge receipt of your compliment and contact.
Compliments are always welcome and are used to evaluate the services we offer.
Contacts are not complaints but offer you a forum where you can raise any service or practice environment matter. Information provided will help us to improve the services we offer and the environment that these take place. Contact forms are available from reception. Alternatively use the contact us link above to post a contact.
Complaints are always welcome and are used to improve the services we offer.
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a complaint, please speak or write to the Operational Manager. For more information on the complaint process please read our Complaint leaflet.
Complaints will be treated seriously and acknowledged in line with the Practice Complaints Policy and Procedure (available on request). Please do not use the contact us link above or the comments box (held in reception).
All staff in the practice are bound to maintain patient confidentiality. Any proven breach of confidentiality will be treated extremely seriously.
Confidentiality extends to family members, therefore medical information relating to you will not be divulged to a family member without your written consent (e.g. we cannot give information regarding appointment times or test results to your spouse or other family members without your prior written consent).
Contract of Care
The care of our patients is fundamental to the service we provide and it should be recognised that the patient has a responsibility in part for his or her own well being. We may prescribe treatments to aid a particular complaint or condition and may make recommendations for changes to and/or modifications in lifestyle to promote the patient’s well being.
Your responsibilities to us are to comply with any treatment recommended or prescribed, and to try and live as healthy a lifestyle as possible, asking for help and advice if necessary.
The practice is registered with the Information Commissioners Office (ICO) on the Data Protection Register as a data controller.
Data Protection Privacy Notice
How sharing information in your medical records can help the NHS to provide better care
A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.
The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.
Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.
If you are happy for your information to be used then you do not need to do anything. But if you have concerns you should talk to your GP.
If you do not want information that identifies you from being shared outside your GP practice, talk to a member of staff at your practice. They will make a note of this in your medical record. This will prevent your information being used other than where necessary by law, such as in case of a public health emergency. You will also be able to restrict the use of information held by other places you receive care from. However, this will not affect the care you receive.
For more information about how data is collected and shared, including confidentiality, please visit www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS databases.
For Hucknall Road Medical Centre Patients it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.
For further information visit the NHS Care Records Website.
If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery-please refer to the Records sharing form at the bottom of this page.
The Fraud Act 2006 introduced a general offence of Fraud – and NHS fraud is no exception. Generally, the term describes offences such as deception, forgery and misrepresentation or concealment of facts. Hucknall Road Medical Centre will not tolerate any fraudulent activity from patients, and if this is found to be happening, will investigate matters which may then result in criminal charges and the removal of yourself and possibly members of your household from the practice list.
General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
Our legal basis for sharing data with NHS Digital
NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).
All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.
Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) – legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.
The type of personal data we are sharing with NHS Digital
The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of
- diagnoses and finding
- medications and other prescribed item
- investigations, tests and result
- treatments and outcome
- vaccinations and immunisations
How NHS Digital will use and share your data
NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.
NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations).
Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information.
Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register.
For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19).
National Data Opt-Out
The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.
Your rights over your personal data
To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, se
GP Net Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hucknall Road Medical Group in the last financial year was £63,681 before tax and National Insurance. This is for 3 full time GPs and 10 part time GPs who worked in the practice for more than six months.
Keep your children safe
Please ensure that when bringing any young children to the surgery that they are kept under your control. The surgery does not have any toys in the waiting area due to cross infection reasons, but does have some books for children of different ages.
From 1st April 2015, GP Practices are required to provide a named accountable GP to all patients, rather than just the over 75. Your named GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.
If you are a new patient, you will receive a letter informing you of your Named GP. We will be informing existing patients of their named GP on ad-hoc basis on contact with the practice (the doctor listed on your prescription is your named GP) However, if you wish to have this information sooner please ask a member of staff when you are next at the surgery.
Patients over 75 will automatically continue to receive a letter informing of their named GP.
Please read this document which explains how Hucknall Road Medical Practice implements the NHS Constitution here.
Patients should expect to be treated with respect and courtesy and not be discriminated against on grounds of sex, race, colour or creed. We ask you to afford the same level of courtesy and respect to all members of the staff, and to recognise that verbal or physical abuse will not be tolerated. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police. Any form of verbal, racial or physical abuse to any members of our practice team will result in you being removed from the practice list.
One patient per consultation
Please note that consultations are for one person only. If you have more than one person requiring to see the doctor, please make more than one appointment. If you mention this to the reception team when booking your appointment, the reception team will do what they can to give you appointments following each other.
Social Media Policy
There are many social media platforms that are widely used by both staff and patients at Hucknall Road Medical Centre; these include Facebook, Twitter and others.
At the Hucknall Road Medical Centre we have a Facebook page and Google business page and Twitter account, which provide a range of useful information for our patient population.
Hucknall Road Medical Centre has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the code of conduct outlined in this policy.
Patients at Hucknall Road Medical Centre are expected to adhere to the following code of conduct at all times:
- Patients are not permitted to take photographs or any media recordings in the waiting room or areas where other patients are present, nor are photographs or media recordings of any staff permitted without their explicit consent.
- The practice requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Portable devices are not to be used during consultations unless agreed by clinicians.
- Patients are not permitted to disclose any patient-identifiable information about other patients, unless they have the express consent of that patient.
- Patients should not use any social media platform to communicate medical information with the practice as this is not secure. Any such communications will be deleted, and if possible a message sent to use routine communication methods with the practice.
- Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on the practice social media outlets like a Facebook page, Twitter account etc will be deleted by the Practice Manager and the post reported.
- Patients must not post comments on social media that identify staff who work at the practice.
- Patients are to use NHS Choices should they wish to leave a review about Hucknall Road Medical Centre This will enable the Practice Manager to respond appropriately.
- Defamatory comments about our team are not to be shared on any social media platform. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments.
Patient complaints on social media
We have a separate complaints policy which patients are to use should they wish to make a complaint. We will only respond to complaints made to the practice in accordance with the practice policy. If a complaint is made on any social media platform that the practice uses, it may be deleted at the discretion of the practice.
Non-physical assault, physical, verbal or racial abusive behaviour is NOT acceptable and will NOT be tolerated at this practice. Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse, in an environment that is properly safe and secure. The NHS defines non-physical assault as: “the use of inappropriate words or behaviour causing distress and/or constituting harassment”. Patients who are abusive to, or physically/ non-physically assault Doctors, Nurses, Staff or other patients whilst in this practice WILL BE REMOVED FROM THE PRACTICE LIST, along with those registered at the same household. Mutual respect is expected at all times. Thank you.