Non-physical assault, physical, verbal or racial abusive behaviour is NOT acceptable and will NOT be tolerated at this practice. Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse, in an environment that is properly safe and secure. The NHS defines non-physical assault as: “the use of inappropriate words or behaviour causing distress and/or constituting harassment”. Patients who are abusive to, or physically/ non-physically assault Doctors, Nurses, Staff or other patients whilst in this practice WILL BE REMOVED FROM THE PRACTICE LIST, along with those registered at the same household. Mutual respect is expected at all times. Thank you.