When We Are Closed

closed_signIf you are ill and the surgery is closed. What are your options?

STEP 1 - Can you deal with it yourself?

Pharmacy First - you may be able to get appropriate treatment from your pharmacy!

STEP 2 - Do you need more advice/treatment?

Call NHS 111 - NHS 111 will get you through to a team of highly trained advisors, who are supported by experienced nurses. They will assess your symptoms and guide you to the people you need to speak to. You should call NHS 111 when:

  • Its not a 999 emergency
  • You can't wait for an appointment with your GP
  • You don't know who to call for medical help. 


Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

STEP 3 - Is it an EMERGENCY?

In an emergency you can go to your nearest A&E department or call 999 for an ambulance. Remember that this should ONLY be used in emergencies.

Chest pains and / or shortness of breath constitute an emergency.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website