Online Services Information

SystmOnline is an online service which allows you to:

    • manage appointments
    • manage prescriptions
    • view a summary of your patient record and detailed coded record
    • view test results     

Manage Appointments

You can view all the appointments the receptionist can offer through the online service. Therefore using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

Manage Prescription

The easiest, safest and quickest way to order your repeat prescription is online up to 2 weeks in advance. There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions anywhere – 24 hours a day, seven days a week. You can also check what medication you should be taking and when.

View records

You can access your summary record or detailed coded record (everything excluding free-text) Complete the forms below and bring photo ID to reception and we can sign you up.

On line services leaflet

Online services registration form

On line services registration form for proxy access

View test results

Using online services is the easiest and quickest way to view your test results, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can view their test results anywhere – 24 hours a day, seven days a week.

SystmOnline benefits:

    • quick – you can use the service anywhere, anytime

    • easy – easy access for people who want to access their record from home

    • secure – available only to patients who signed up for it and received their log-in details

Proxy Access

The Practice will provide on-line services to patients as detailed below:

Age of Patient

Services Offered

18 years plus 

Standard and Enhanced access

16 to 17 years

Standard and Enhanced access

11 - 15 years

The practice does not offer online services to patients aged between 11 - 15 years.  NHS England recommends that practices adopt a very cautious approach to allowing parents access to their child’s medical record once the child reaches 11.

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record.  We have decided to adopt the most practical approach and withdraw parental access as soon as the child reaches 11 unless there are exceptional circumstances.

0 - 10 years (Proxy access only)

 Standard access only

Proxy access for parent and guardian to a child’s record is a practice-level decision.

Parental access to a child’s online service will be inactivated on the child’s 11th birthday.

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