Practice Policies

Access to Records
confidential_fileIn accordance with the Data Protection Act 1998 and the Access to Health Records Act 1990, patients may request to see their medical records.  Such requests are by appointment only and may be subject to an administration charge.  No information will ever be released without your consent unless we are legally obliged to do so.
All staff in the practice are bound to maintain patient confidentiality.  Any proven breach of confidentiality will be treated extremely seriously. 

Confidentiality extends to family members, therefore medical information relating to you will not be divulged to a family member without your written consent (e.g. we cannot give information regarding appointment times or test results to your spouse or other family members without your prior written consent). 

Data Protection
The practice is registered with the Information Commissioners Office (ICO) on the Data Protection Register as a data controller.

Contract of Care
The care of our patients is fundamental to the service we provide and it should be recognised that the patient has a responsibility in part for his or her own well being. We may prescribe treatments to aid a particular complaint or condition and may make recommendations for changes to and/or modifications in lifestyle to promote the patient’s well being.

Your responsibilities to us are to comply with any treatment recommended or prescribed, and to try and live as healthy a lifestyle as possible, asking for help and advice if necessary.

One patient per consultation
Please note that consultations are for one person only. If you have more than one person requiring to see the doctor, please make more than one appointment. If you mention this to the reception team when booking your appointment, the reception team will do what they can to give you appointments following each other.

Keep your children safe
Please ensure that when bringing any young children to the surgery that they are kept under your control. The surgery does not have any toys in the waiting area due to cross infection reasons, but does have some books for children of different ages.


The Fraud Act 2006 introduced a general offence of Fraud - and NHS fraud is no exception. Generally, the term describes offences such as deception, forgery and misrepresentation or concealment of facts. Hucknall Road Medical Centre will not tolerate any fraudulent activity from patients, and if this is found to be happening, will investigate matters which may then result in criminal charges and the removal of yourself and possibly members of your household from the practice list.  


Non-physical assault, physical, verbal or racial abusive behaviour is NOT acceptable and will NOT be tolerated at this practice. Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse, in an environment that is properly safe and secure. The NHS defines non-physical assault as: “the use of inappropriate words or behaviour causing distress and/or constituting harassment”. Patients who are abusive to, or physically/ non-physically assault Doctors, Nurses, Staff or other patients whilst in this practice WILL BE REMOVED FROM THE PRACTICE LIST, along with those registered at the same household. Mutual respect is expected at all times. Thank you.


Patients should expect to be treated with respect and courtesy and not be discriminated against on grounds of sex, race, colour or creed. We ask you to afford the same level of courtesy and respect to all members of the staff, and to recognise that verbal or physical abuse will not be tolerated. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police. Any form of verbal, racial or physical abuse to any members of our practice team will result in you being removed from the practice list.

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