Signposting is about “helping patients choose the best help the first time”
We do this by
- Asking the reason for the appointment – this is treated in the strictest confidence by the receptionist and is only required so the receptionist can direct you to the correct appointment/service. If your problem is personal, that is fine; you do not have to give a reason.
- Service information – the reception will direct you to the best service depending on your appointment reason. This may be a doctor’s appointment, however often there are alternatively services which a patient can self-refer to without seeing a GP.
- Patient choice – when you are in full possession of the information, you can make an informed decision about your care.
- Independence – you will feel more in control of your own care because you are actively making decisions.