Please be mindful when telephoning to book an appointment that the busiest time of day is between the hours of 8:00am and 10:00am. Unless your enquiry is urgent you may wish to delay contacting us to avoid this busy period.
We operate six incoming telephone lines, with four of these fully staffed.
Asking for appointment reason
In order to ensure you receive the most appropriate care we will now ask you for a brief explanation of your reason for an appointment. Whilst this is not obligatory, providing us with this information is of great assistance to us. Please be assured this information will be treated in the strictest confidence. If you prefer not to pass this information to reception please decline politely when asked.
Waiting to be seen
We aim to see patients within 30 minutes of their allotted appointment time. Due to the nature of healthcare, on occasion appointments will run late and doctors may be delayed. We ask for your patience and understanding on such occasions. If your wait is longer than 30 minutes please inform a member of reception.
Booking ahead appointments
Following on from patient feedback to the practice, we are able to book appointments with a doctor, nurse, healthcare assistant up to 4 WEEKS in advance.This exceeds the requirements set out in the Ipsos, MORI, G.P Patient Survey
Same day doctor appointments
A large proportion of doctor appointments are now bookable in advance, however should you need to be seen on the same day, appointments will be available via our triage system.If your enquiry is urgent, can we please ask that you ring us as early as possible and not leave it until later in the day. Our phone lines are open from 8am.
Early Morning Appointments
Pre-bookable doctor appointments are available from 7:30am Monday to Friday and can be booked online or on the phone.
Please note, our receptionists are not available to answer the phone until the start of regular surgery hours at 8:00am.
Telephone Doctor Appointments
We offer telephone appointments at timed intervals throughout the day. If you feel your questions may be answered over the telephone, please request a telephone consultation. Although an exact time may not be given for the doctor to return your call, an approximate time guide is usually suggested. Please ensure you provide us with the most suitable telehone number on which to reach you.
The benefit of a telephone appointment allows the doctor to discuss your needs without the need to visit the surgery. If, following the discussion the doctor recommends a face-to-face consultation, the doctor may book an appointment for you the same day.