Helping us to provide you with improved services
Talk to us and we will listen and learn
A comments box is available in reception where you can post all compliments and contacts (also known as PALS - Patient Advice Liaison Service).
We also have an online function on the Contact Us page for your convenience. If appropriate we will acknowledge receipt of your compliment and contact.
Compliments
Compliments are always welcome and are used to evaluate the services we offer.
Contacts (also known as PALS - Patient Advice Liaison Service)
Contacts are not complaints but offer you a forum where you can raise any service or practice environment matter. Information provided will help us to improve the services we offer and the environment that these take place. Contact forms are available from reception. Alternatively use the contact us link above to post a contact.
Complaints
Complaints are always welcome and are used to improve the services we offer.
Complaints should ideally be made in writing addressed to the Practice Manager. If you prefer to speak to the Practice Manager please telephone the Practice on 0115 960 6652. Complaints will be treated seriously and acknowledged in line with the Practice Complaints Policy and Procedure (available on request). Please do not use the contact us link above or the comments box (held in reception).