ZERO TOLERANCE
Non-physical assault, physical, verbal or racial abusive behaviour is NOT acceptable and will NOT be tolerated at this practice. Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse, in an environment that is properly safe and secure. The NHS defines non-physical assault as: “the use of inappropriate words or behaviour causing distress and/or constituting harassment”. Patients who are abusive to, or physically/ non-physically assault Doctors, Nurses, Staff or other patients whilst in this practice WILL BE REMOVED FROM THE PRACTICE LIST, along with those registered at the same household. Mutual respect is expected at all times. Thank you.
NON DISCRIMINATION
Patients should expect to be treated with respect and courtesy and not be discriminated against on grounds of sex, race, colour or creed. We ask you to afford the same level of courtesy and respect to all members of the staff, and to recognise that verbal or physical abuse will not be tolerated. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police. Any form of verbal, racial or physical abuse to any members of our practice team will result in you being removed from the practice list.